Shipping policy
📦 Shipping Policy
Nova Maison is committed to delivering your orders safely and on time. Please read our shipping policy carefully.
🌍 Shipping Destinations
We currently ship worldwide.
⏳ Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Please note that processing times may be extended during peak seasons or promotions.
🚚 Shipping Time
Estimated delivery times vary depending on your location:
- United States / Europe: 7–15 business days
- Canada / Australia: 10–20 business days
-
Rest of the World: 10–25 business days.
Delivery times are estimates and may vary due to customs, weather, or carrier delays.
💰 Shipping Costs
We offer Free Shipping Worldwide on all orders unless otherwise stated on the product page.
📦 Order Tracking
Once your order is shipped, you will receive a tracking number via email.
Tracking information may take 24–72 hours to update after shipment.
🧾 Customs & Duties
Nova Maison is not responsible for any customs fees, import taxes, or duties that may apply in your country. These charges are the customer’s responsibility.
❗ Delays & Missing Packages
If your order has not arrived within the estimated delivery time:
- Please allow a few extra days for delays.
- Contact us at [your email here] and we’ll be happy to assist you.
🏠 Incorrect Address
Please ensure your shipping address is correct at checkout.
Nova Maison is not responsible for orders delivered to incorrect addresses provided by the customer.
📩 Contact Us
If you have any questions about shipping, feel free to reach out:
Email: support@novamaison.us